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Frequently Asked Questions

 
 

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-9 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:

Cart WeightGround ShippingExpedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

( Please note these are only examples and not actual shipping prices according to weight)

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

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What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact hello@alicemc.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

CAN I CANCEL MY ORDER? 

Unless your order has already gone into production you can cancel it. Please contact hello@alicemc.com as soon as possible if you need to cancel your order. 

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email hello@alicemc.com

WHO TO CONTACT? 

You can reach out at any time by email at hello@alicemc.com 

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How can I keep up with your new work?

Simply fillout my "sign-up" form found at the bottom of home page or through my contact page. This will add you to my exclusive VIP collectors text/email circle.

VIP Collectors Circle:

You will be on the insider list to receive early access to exclusive deals, news, events & appearances and much more from Alice directly to your email/phone! 

You can also follow us on our social media pages as we are constantly posting about new work!

Instagram: ArtByAliceMC

Facebook: ArtByAliceMC


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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

If you are, for any reason, unhappy with your purchase from my store, please let me know and we will be more than happy to make it right via refund or replacement. Original artworks (like paintings) however, cannot be replaced or refunded. These are originals that I put work and time into and are sold as is. Please know that I always strive for 100% customer satisfaction so if something should occur, I am very happy to discuss with you some options so that we both have a great experience! Shipments on paintings are always insured and some package will require signature, so that should anything happen to it, the payment can be refunded or the painting replaced. Please note: - We are not responsible for errors on the part of the buyer, such as errors in the shipping address provided. - We cannot be responsible for lost international packages, as USPS first class international only provides tracking until the parcel leaves the U.S. Since we have no control over each country's specific mail service & customs office, we can only ship the package in good faith & send it on its way.

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Artist intention is to have her works endure. Materials used in her work are known to be archival; e.g. paint pigments are light-fast, paper are acid free and even oil painting techniques used is fat over lean to prevent cracking. At the end, it would depends if the art work is kept in proper lighting, storage and cared for to allow the work to endure as the artist had intended.

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